Refund Policy

1. What you are buying

We sell digital score files (Guitar Pro .gp; multi-item orders are delivered as a ZIP). Right after payment, the system issues an order-specific download right, and each order can be downloaded up to 5 times.

2. Orders not downloaded

If you do not use the download right within 7 days of payment, you can request a full refund. Refunds are returned to your PayPal account through the original payment method; timing depends on PayPal settlement (usually 3–10 business days).

3. Orders already downloaded

Once digital content is downloaded, no-refund is the general rule. We will provide a replacement file or a refund within 7 days of payment only in these cases:

• The downloaded file is corrupt, cannot be opened, or clearly does not match the score shown on the product page;
• The download keeps failing after retrying with a different browser or network.

4. When refunds are not available

Refunds are not available (and the order may be noted) when: you request a refund after downloading without a qualifying reason; the download limit is used up but the file is intact; or the refund request details do not match our order records.

5. How to request a refund

Email mianbao8999@163.com with your PayPal transaction ID or in-site order number, purchase time, whether you have downloaded the file, and a description of the issue. Support usually replies within 1–2 business days.